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Terms and Conditions – Ananas Bijoux

Last updated: November 2025

These Terms and Conditions (T&Cs) apply to all sales made on the Ananas Bijoux website (https://ananasbijoux.fr), operated by Anaïs T.

Placing an order on the site implies full acceptance of these terms.

1. Purpose

These T&Cs define the rights and obligations of the parties in the context of online sales of products offered by Ananas Bijoux to its customers.

2. Products

Jewelry products are described carefully on the website.

Photographs are for illustration purposes and may vary slightly depending on lighting or screen settings.

Some items are customizable (engraving, choice of charms, letters, etc.), making them unique and non-exchangeable.

3. Prices

Prices are listed in euros (€), including all taxes (TTC).

Ananas Bijoux reserves the right to change prices at any time, but products are charged based on the price in effect at the time of order.

4. Orders

Placing an order on the site implies acceptance of these T&Cs.

Ananas Bijoux reserves the right to refuse or cancel any unusual order, including:

• Orders for a very large number of identical items
• Orders that would nearly empty the site’s stock

This clause ensures fair availability for all customers and prevents misuse of the service.

5. Payment

Payments are secure and processed via Shopify Payments, PayPal, Shop Pay, or other authorized partner services.

Bank details are encrypted and never stored by Ananas Bijoux.

6. Delivery

Orders are carefully prepared and shipped to the address provided during checkout.

Delivery times vary depending on the carrier and destination country.

Ananas Bijoux is not responsible for delays caused by force majeure or events beyond its control (strike, wrong address, etc.).

7. Right of Withdrawal & Returns

In accordance with French consumer law, customers have 14 days from receipt to exercise their right of withdrawal, except for the following exceptions:

Exceptions:

• Personalized jewelry (engraving, letters, charms, custom creations) cannot be returned or exchanged
• Earrings cannot be returned or refunded for hygiene reasons (Article L221-28 of the French Consumer Code)

Any accepted return must be in its original packaging and in perfect condition.

Return shipping costs are the customer’s responsibility, except in case of our error.

8. Loyalty Program

Every euro spent on the site earns “pineapples,” redeemable for rewards or discounts according to the current tiers.

Points are personal and cannot be transferred or exchanged for cash.

9. Liability

Ananas Bijoux cannot be held responsible for contract non-fulfillment due to force majeure, customer input errors, or misuse of the product.

10. Intellectual Property

All site content (texts, photos, graphics, logo, the name “Ananas Bijoux”) is protected by copyright.

Any full or partial reproduction without prior authorization is prohibited.

11. Personal Data

Personal data collected on the site is processed according to the Privacy Policy: [Ananas Bijoux Privacy Policy].

Users can exercise their rights at any time by contacting ananasbijoux25@gmail.com.

12. Disputes & Governing Law

These terms are governed by French law.

In case of dispute, an amicable solution will be sought before any legal action.

If no agreement is reached, the dispute will be subject to the competent French courts.